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Richard Blair
May 25, 20211 min read
At Buurtzorg there's never been a management meeting - because there is no management team.
At Buurtzorg there's never been a management meeting - because there is no management team. This is Buurtzorg's 'organisational chart'....
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Richard Blair
Mar 11, 20211 min read
Management Theory X or Theory Y?
Douglas McGregor argues that Theory X was a self-fulfilling prophecy. When people are subjected to Theory X management, they behave in...
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Richard Blair
Jan 14, 20211 min read
Confirmation Bias
Confirmation bias: means that we tend to latch onto evidence that supports our beliefs and ignore evidence that undermines our beliefs....
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Richard Blair
Jan 14, 20211 min read
Complex self organising systems, or complex adaptive systems.
Simple rules resulting in highly effective systems.
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Richard Blair
Jan 14, 20211 min read
Russell Ackoff - Systems-Based Improvement, Pt 1
Ackoff explains why understanding systems thinking is so important for management. "A system is never the sum of its parts; it’s the...
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Richard Blair
Jan 14, 20211 min read
Goodhart’s law
Goodhart’s law: When a measure becomes a target, it stops being a good measure. Charles Goodhart is an economist who recognized that once...
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Richard Blair
Jan 14, 20211 min read
Leading From the Top
If you're a leader, keep asking 'why?' - why do we do it that way? And when you get an answer ask 'why' again. Fundamental roadblocks...
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