Russell Ackoff - Systems-Based Improvement, Pt 1

Ackoff explains why understanding systems thinking is so important for management.

"A system is never the sum of its parts; it’s the product of their interaction.

"The performance of a system doesn’t depend on how the parts perform taken separately, it depends on how they perform together – how they interact, not on how they act, taken separately.

Therefore, when you improve the performance of a part of a system taken separately, you can destroy the system.