If you're a leader, keep asking 'why?' - why do we do it that way? And when you get an answer ask 'why' again. Fundamental roadblocks to improvement can exist in the flow of work because people think there is a requirement - where none actually exists.
At Belvedere we have seen the effect this type of thinking can have on performance. This type of folklore e.g. related to internal or external policy builds up and becomes strengthened overtime within organisations. Identifying this type of waste and removing it can yield greater performance for your staff and customers. https://deming.org/leading-from-the-top-part-ii-transforming-our-thinking/
